Shipping policy

How do I track my order?

Once your order has been dispatched you'll receive a separate email with your tracking number, and you'll be able to track your parcel online with Australia Post for all Australian deliveries.

If you haven't received your tracking email the day after your order is dispatched, please contact us at shop@sandravidendesign.com.

How much does shipping cost?

Australia — All orders receive free Australia Post delivery.

New Zealand — Flat postage rate of $25.

USA — Flat fee of $35. A 10% U.S. import duty surcharge is included in product prices for orders shipped to the United States, so you won't be charged additional customs or duty fees on delivery.

All other countries — Flat rate of $35.

Shipping fees are not refunded when orders under $75 are returned or exchanged. Australian orders ship free, so this applies to New Zealand and international orders only.

All prices are displayed in Australian dollars, including GST. For goods shipped internationally, prices don't include overseas customs duties or taxes that may apply. Please check with your local customs office for further information.

For returns and exchanges outside Australia and New Zealand, you'll need to arrange and pay for your own return postage, and we recommend using a tracked service.

How long will my delivery take?

Orders are generally dispatched the next business day. If an item is unavailable we'll make it for you, which takes up to 7 days, and we'll let you know if that's the case. Once your order has been dispatched, delivery times vary by location.

Delivery is in the hands of the shipment service once your order leaves us. We only use reputable postage and courier services, Australia Post in most instances. The times below are indicative and subject to change by the provider.

Australia — Parcel Post, approximately 3–6 business days from dispatch.

New Zealand — Courier Post, approximately 7–13 business days from dispatch.

USA — International Standard, approximately 6–10 business days from dispatch.

International orders are shipped via Australia Post and handed to their local delivery partners. We can't accept responsibility for delays due to unforeseen circumstances.

Please review your address and payment details carefully when ordering. Depending on the status of your delivery, Australia Post may not be able to change the address or redirect your parcel.