SILK SCARF GBR-03 Banded Sea Snake

How do I track my order?

Once your order has been dispatched, you will receive a separate email with your tracking number and will be able to track your parcel online with Australia Post (for all Australian deliveries).

If you haven't received your tracking email the day after your order is dispatched, please contact us at 

How much does shipping cost?

Australia

All orders will receive free Express Post delivery.

Please note that the shipping fee is not refunded when orders under  are returned or exchanged.

USA

We deliver to the USA. We offer International Standard shipping for free on orders over $200 AUD (5-7 business days) or International Express Shipping at a flat fee of $30 (4-6 business days).

For returns and exchanges, you will need to arrange your own return postage and we recommend getting a tracking number for your parcel. 

Your order will be charged in Australian (AUD) dollars and will include Australian GST (Goods and Services Tax). As customs policies vary, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's customs policies, please contact your local customs office. 

All Other Countries

Please note that all prices are displayed in Australian dollars, including GST. For goods to be shipped internationally, prices do not include relevant overseas customs duties and/or taxes that may incur. Please check with your local customs office for further information. 

How long will my delivery take?

Orders are generally dispatched the next business day. If an item is unavailable we will manufacture it for you, this will take up to 7 days. You will be notified if this is the case After your order has been dispatched by our warehouse, delivery will vary depending on your location.

Once an order has been dispatched from our warehouse and is with the shipment service, delivery is in the hands of the shipment service. We only use reputable postage and courier services to deliver merchandise, Australia Post in most instances.

Approximate delivery time frames are below, please note that these are indicative only and subject to change by the shipment provider. 

Australia

All orders are sent via express post: delivery within approximately 3-5 business days from dispatch, COVID-19 restrictions may cause additional delays. 

All Australian online orders are shipped via Australia Post.

Please note, if your delivery address is outside of the Australia Post Express delivery network, including some areas in WA your delivery may not be covered by the Australia Post Express next-day guarantee. For more information, please visit the Australia Post website. 

New Zealand

Express post service: delivery within approximately 3-5 business days from dispatch, COVID-19 restrictions may cause additional delays.

All New Zealand online orders are shipped via Courier Post.

USA

INTERNATIONAL DELIVERY UPDATE: There are currently major delays on international shipping due to COVID-19 between 2-6 weeks depending on location. 

International Standard Post service: delivery within approximately 4-6 business days from dispatch.

International Express Post service: delivery within approximately 5-7 business days from dispatch.

All international orders purchased via our Australian website are shipped via Australia Post and handed to their international local delivery partners.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances. 

Please note: When ordering your item(s) please carefully review your address and payment details. Depending on the status of your delivery, Australia Post may not be able to change the address or redirect your parcel. 

Sandra Viden Design is proud to fully guarantee all our products. We will exchange or refund your goods if they are returned within 60 days, in original condition.

We have made every effort to display as accurately as possible the colours of our products that appear on sandravidendesign.com.au. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Sandra Viden Design - International Sizing Conversion Guide